How do I cancel my subscription?

In order for an account to be canceled, there MUST not be any past-due payments.  If there is, you will be required to bring your account current before your account can be canceled. 

We understand if you were not using the platform, but you still had access and are responsible for your past-due invoices and all failed auto-recharges for your SMS/CALL usage.

If you are interested in canceling your MarketingPlex account/subscription.. kindly fill this out and our billing department will process your cancellation request. https://survey.marketingplex.com/cancellation-survey

Please include the following information:

1. Your Company Name / Organization
2. The Administrator's full name
3. The Administrator's email account
4. Phone Number

Once your request has been received, we will cancel your subscription immediately, but you will still have full access to your account through the end of the paid subscription period.  Please visit our refund policy here.  
For monthly subscriptions (including subscriptions for services), we require at least ten (10) days’ notice of cancellation by email. If you provide such notice less than ten (10) days before the first day of your next subscription month, your credit card may still be charged. You will not be entitled to prorate your last month’s use, nor will you be entitled to any refund for any payments to MarketingPlex. 

Any campaigns, workflows, etc. that you still have running will continue to incur SMS, Phone, Number Validation, Email, Premium Trigger, or AI charges.  Please ensure you stop, delete, or set to draft, any automated processes you no longer wish to be billed for.

We recommend you export any data you wish to save.

Note:  If you change your mind and wish to KEEP your account and all its data (up to the subscription end date), you may do so by simply sending us an email ([email protected]) stating that you no longer wish to cancel your subscription.  If possible, please reference the same support ticket we created to cancel the account.

If you do not renew your account by the subscription end date, the account will be deleted along with all data.

Important:  We are not responsible for the loss of data, information, etc. within your account, due to an account subscription being canceled.