Workflow Action - Assign User ​ ​

Overview

The Assign User action allows you to allocate specific contacts to designated users. This action is essential for managing workflows and ensuring that contacts are assigned to the right team members, either directly or using a round-robin assignment. This feature helps streamline tasks and maintain an organized approach to customer relationship management.

Action Name

Assign User

Action Description

This action assigns a contact to a specific user or multiple users within the system. You can assign contacts to users based on your organisational needs or use the round-robin method to distribute contacts evenly among multiple users. There's also an option to apply this action only to unassigned contacts, ensuring that reassignment doesn't occur unnecessarily.

Action Details

How to Configure the Assign User Action:

1. Action Name: Provide a descriptive name for the action, such as "Assign to Sales Rep" or "Round Robin Assignment."
2. Users: Click on the dropdown and select one or more users from the list. If you want to use round-robin assignment, choose multiple users.
3. Only Apply to Unassigned Contacts: Toggle this option on to restrict the action to only unassigned contacts. This helps in preventing overwriting existing user assignments.

Some Triggers to Combine with This Action (But not limited to)

1. New Lead Created: When a new lead is created, use this trigger to automatically assign the lead to a sales representative.

2. Contact Changed: Use this trigger to reassign a contact if certain conditions change, such as a contact's tag or status update indicating they need more personalized attention.

3. Form Submitted: Trigger this action when a specific form is submitted, ensuring that the contact is immediately assigned to a user for follow-up.

Example

Configuration Example:

You have a workflow where new contacts from your website's lead form need to be distributed among your sales team for follow-up.

• Action Name: "Assign New Lead"
• Users: Select all the sales team members (e.g., "John Doe," "Jane Smith," "Alex Johnson").
• Only Apply to Unassigned Contacts: Toggle this option on to ensure only new, unassigned contacts are distributed.

Workflow Steps:

1. Trigger: Form Submitted - This trigger activates when a new lead submits a form on your website.
2. Action: Assign User - Configured to distribute the new lead to one of the selected sales team members using round-robin.
3. Action: Send Notification - Optionally, send a notification email or SMS to the assigned sales rep to inform them of the new lead.