FAQs

Q: Can the Bot book appointments on the calendar rather than sending the booking link?

A: Currently, the bot can only send the booking to the contacts and not book an appointment directly but this is in development and will be out soon.

Q: Can Conversation AI provide available appointment slots?

A: Conversation AI, particularly in Auto-Pilot Mode, does not provide available appointment slots directly. Instead, it guides customers to a booking link where they can select their preferred slots from the available options.

Q: Can the bot be trained based on Google Sheets and Docs?

A: The bot does support webpages, blogs, Google Sheets and Docs

Q: Can I Upload documents (PDF, text, or doc) to train the bot?

A: Yes, you can

Q: What is the purpose of the "thumbs up" and "thumbs down" icons on the Bot Trial Page?

A: These icons serve as a feedback mechanism. The "thumbs up" icon indicates that the bot's response is correct, while the "thumbs down" icon allows users to edit the bot's response or the question.

Q: How does the feedback mechanism on the Conversation Page differ from the Bot Trial Page?

A: The Conversation Page mirrors the functionality of the Bot Trial Page. Both pages allow users to provide feedback or make corrections using the "thumbs up" and "thumbs down" icons.

Q: How does the "Train Bot" feature work?

A: After making necessary edits to a bot's response or question, users can click "Train Bot" to add the updated Q&A pair to the bot's FAQ database. This action refines the bot's knowledge base, allowing it to provide better responses in future interactions.
 

Q: Can I edit both the question and the answer when I click the "thumbs down" icon?

A: Yes, the "thumbs down" icon opens a pop-up window where you can edit both the question and the answer provided by the bot.
 

Q: Is Auto-Pilot Mode accessible to all users?

A: Auto-Pilot Mode is currently accessible to all users 

Q: What are the benefits of using Suggestive Mode?

Real-time AI-generated suggestions

Q: Can I use Conversation AI on multiple messaging platforms?

A: Yes, Conversation AI can be integrated into various live channels, including SMS, Google My Business (GMB), Facebook (FB), and Instagram (IG). It allows you to provide AI-powered responses across multiple platforms.

Q: How does Conversation AI handle out-of-context responses?

A: Conversation AI is designed to follow certain conditions for start, sleep, and end states, which includes handling out-of-context responses. The system uses the last 10 conversations or up to an 800-word limit to ensure context-sensitive responses.