FAQs

Q: Can I configure the wait time before the bot responds?

A: Yes, you can configure the wait time between 1 second and 5 minutes in the advanced settings.

Q: Is there a charge for bot training and trial?

A: No, bot training and trial are free of charge.

Q: How can I provide feedback to the bot?

A: Every Auto-pilot Bot's message will contain Thumbs up and Thumbs down options for providing feedback and training the bot.

Q: Can I configure the business name for the Conversation AI bot?

A: Yes, you can configure the business name in the advanced Auto-pilot settings.

Q: Is there a limit to the number of messages a bot can send to a contact?

A: Yes, the default limit is 10 messages in a single conversation, after which the bot goes to sleep.

Q: How can I reactivate the bot once it goes to sleep?

A: To reactivate the bot, mark the conversation as "Read."

Q: How does the Auto-pilot bot handle multiple inbound messages?

A: The bot waits for a configured amount of time to collect all messages in a conversation before responding, allowing it to understand the context better and respond to all messages in one go.

Q: Can the Auto-pilot bot be used across different platforms like SMS, Facebook, and Instagram?

A: Yes, the Auto-pilot bot is versatile and can be configured to respond on SMS, Facebook, and Instagram through the Bot Settings tab.

Q: Is it possible to test the bot’s responses before enabling it?

A: Absolutely, you can utilize the bot trial feature to assess the bot’s responses in real time to various messages and intents before enabling it.

Q: What happens if the bot receives a message manually or through a workflow?

A: The bot will go to sleep for a duration of 2 hours if it receives a manual or a workflow-based message.

Q: Can the Auto-pilot mode be configured for almost instant responses?

A: Yes, the wait time can be configured to as low as one second for the bot to respond almost instantly.