Webchat for Shopify: How to Get Started

Modified on Thu, 30 Nov, 2023 at 3:57 PM

Are you looking for an easy way to connect with your website visitors and convert them into customers? Marketingplex Webchat for Shopify is the perfect solution for you!


In this article, we'll walk you through the steps to start with Marketingplex Webchat for Shopify.


How to obtain the embed code for web chat for the website:

Copy the embed code from Sites > Chat Widget Get Code


Here are detailed steps on how to add a custom chat widget to a Shopify website using different methods:

  • Log in to your Shopify account: Go to your Shopify account and log in.

  • Navigate to the "Online Store" section: From your Shopify dashboard, navigate to the "Online Store" section.



Edit your website's theme: Select the theme that you want to edit and click on the "Actions" button. Choose "Edit code" from the drop-down menu.



Open your theme's theme.liquid file: In the list of files that appears, select the "Layout" folder and then select the "theme.liquid" file.

Paste the embed code: Locate </body> the tag within the theme.liquid, then add embed code above it.



  • Save the changes: After adding the embed code, hit the save button.

  • Preview the chat widget: Go to your website and refresh the page. The chat widget should now be visible on your website. 

  • Please test it out to make sure it's working correctly.



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