How to Use Messaging Analytics for LC Phone

Comprehensive Metrics:

Monitor sent, delivered, undelivered, and error rates 

Advanced Filtering:Utilize filters like campaign, workflow, and bulk request along with date filters to drill down into your data.

Detailed Reports: Access detailed message reports for each status, with the ability to navigate directly to the conversation page for full context.

How It Works:

Navigate to the Settings > Labs

Select Messaging Analytics > Enable

 ⚙️ Advanced Settings Enhancements

Enhance your control with two new additions to the Advanced Settings tab under the Phone Number page.

?️ SMS Limit

Set and monitor SMS sending limits for subaccounts. View current limits and track how often these limits are reached.

How It Works:

Navigate to the Settings > Labs

Select SMS Limit > Enable

? Voicemail & Missed Call Textback Settings

Upload custom voicemail greetings and set up incoming call timeouts to better manage caller experiences.

How It Works:

Navigate to the Settings > Labs

Select Voicemail & Missed Call Textback > Enable