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Conversations (17)

Conversations - Overview

Modified on Mon, 1 Aug, 2022 at 3:26 PM
Sending Emails

Modified on Mon, 1 Aug, 2022 at 3:55 PM
Sending SMS Messages

Modified on Mon, 8 Aug, 2022 at 11:22 AM
Contact Details

Modified on Mon, 8 Aug, 2022 at 11:35 AM
Activity Cards in Conversations

Modified on Fri, 29 Dec, 2023 at 12:13 PM
Attachments Made Easy in Conversations

Modified on Fri, 29 Dec, 2023 at 12:30 PM
Right Panel & Expandable Sidebar in Conversations

Modified on Fri, 29 Dec, 2023 at 2:00 PM
Unread VS Read - Must Manually Mark as Read

Modified on Mon, 15 Jan, 2024 at 6:15 PM
Workflow Action - Log External Call

Modified on Wed, 4 Sep, 2024 at 10:23 AM
Conversations FAQs

Modified on Wed, 4 Sep, 2024 at 10:32 AM

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Strictly Necessary Cookies List of cookies

Name Host Duration Description

_x_w marketingplex.freshdesk.com Session Contains the shard ID at which the account runs on.

_x_m marketingplex.freshdesk.com Session Contains the state of the shard.

_helpkit_session marketingplex.freshdesk.com Session Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!

helpdesk_node_session marketingplex.freshdesk.com Session An encrypted hash that stores the secret key and id of the login attempt.

user_credentials marketingplex.freshdesk.com 2 months Used for user authentication.

wf_order marketingplex.freshdesk.com Session Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.

wf_order_type marketingplex.freshdesk.com Session Used to check if the order is ascending or descending for custom ticket filters.

wf_filter marketingplex.freshdesk.com Session Denotes which filter is applied for the tickets list.